FAQ

Q1. What is your return policy for electronics?

A: We offer a 14-day return policy. If your product is unused, in its original packaging, and in the same condition as when you received it, you may be eligible for a refund.

Q2. Can I return personalized or customized electronics?

A: Unfortunately, we do not accept returns for personalized or customized items unless they are damaged or defective.

Q3. What happens if my product is damaged or lost during delivery?

A: If your product arrives damaged or is lost during delivery, please contact our customer support immediately. We will work to provide a replacement or a refund, as applicable.

Q4. Who covers the cost of return shipping?

A: Customers are responsible for return shipping costs unless the item received is defective or damaged. In such cases, we will provide a prepaid shipping label.

Q5. Is there a restocking fee for returns?

A: A restocking fee may be applied for certain returns. Please contact our customer support for more details.

Q6. How long does it take to process a refund?

A: Once we receive the returned product, we will inspect it and notify you about the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

Please adapt this refund policy and FAQ to your business as needed.